GENERAL TERMS AND CONDITIONS Prior to Device Repairs:

 Any booking includes a non-refundable $50 service fee and will be deducted from the repair cost.

 The quoted price only covers replacement of instructed part/repair, but shall not cover other problems revealed

during the repair process. If further parts need to be replaced for the device to be in good working order, we will

contact the customer for further cost and permission to proceed.

 Customer is responsible to double-check the OEM warranty with their phone company BEFORE doing a repair.

We are not liable for any warranties voided.

 We will not be held responsible for any lost and/or damage of sim or memory cards left in device.

 We can't guarantee that the device will be 100% waterproof after the repairs.

 When repair is ready customer will be notified. Customer agrees that repairman may test their device to ensure

quality of service, including making a call of up to but no more than 1 minute.

 Customer is responsible for backing up all data. We cannot be held responsible for any loss of data.

 Customer has 7 days to collect the device from the date of completion or 20% extra charge will be applied.

Should customer fail to collect the device within 10 working days, it becomes our property and may be destroyed.

 Customer understands that if the device is required to be posted, we are not responsible for any issues emerging

from the services of Au Post or courier.

 Unlocking/Security/iCloud/Code Removal: Please note it is the customer’s responsibility to ensure the handset

is not IMEI locked, Lost or stolen status. IF a phone needs to be network unlocked and it incurs calling restrictions

afterwards, such as call barring or incoming call restrictions. You will still be charged the full amount for the

process of unlocking from the network.

 Our warranty is limited to 90 days from completion of repair and includes only the replaced parts as per

warranty terms. (Information available in details on website and with invoice). We are not responsible for any

other malfunction the device may produce that is not related to the replaced parts other replacement procedure.

 Warranty excludes faults relating to physical or accidental damage, or if the reason of the issues not known or

related. (e.g., Cracked/shattered screen (front glass and/or LCD panel), Slow running devices and update issues)

 All functions are tested at the time of repair, and due to the fact that the phone could be damaged or dropped

immediately after repair, the only things covered by warranty are the integrity of the components changed. If any

unrelated problems occur after the completion of the repair, this is not covered by warranty.

 Warranty can't be given for the following repairs: software or software related, motherboard, liquid damage. 

WARRANTY STATEMENT - Post Device Repairs:

In addition to the rights and remedies that you have under the Australian Consumer Law or any other applicable law, Phone Teq provides the following warranty against defects (Warranty):

 

1. Warranty

 

1.1     Subject to clause 1.2 and clause 1.3 the warranty period, where Phone Teq will repair or replace the Goods without charge, for Goods purchased by you from Phone Teq (Goods) that prove defective by reason of improper workmanship or material components (and none of your statutory rights or remedies apply) is as follows: (a) For all devices – 90days from the date of purchase of the Goods from Phone Teq or completion of the Services by Phone Teq; and

 

1.2     This warranty does not cover:

(a)    Normal fair wear and tear;

(b)     Defects, loss or damage caused directly or indirectly by or as a result of:

(i)      any weakening or collapse of the device or structure to which the Goods are affixed occurring any time after installation;

(ii)     any damage to or deterioration in the condition of the Goods occurring in transit by your nominated or appointed carrier or occurring after delivery;

(iii) any malfunction or fault of any device in which the Goods have been installed;

(iv)     any defect (including defects in component parts or accessories) rising from or attributable to the failure to carry out normal preventive maintenance;

(v)   any additional defect, damage or deterioration arising from or attributable to the operation of the Goods or device in which the Goods are installed after it is known to be defective;

(vi)    any fault or surge in the customer’s electricity supply;

(vii) the Goods or device in which the Goods are installed striking an immovable object during travel or use;

(viii)   any repairs to a device associated with software problems, motherboard issues or damage from liquid;

(ix)   the servicing of the Goods by a third party not associated with Phone Teq

(x)  It is not transferable in case of the device is sold or given to someone else other than original owner.

 

(c)  Water damage of any kind whatsoever;

(d) The Goods where the defect, loss or damage is caused directly or indirectly by or as a result of the fitting or installation of the Goods by a third party (accredited or not) not associated with Phone Teq and

(e) inherent defects in material used in the manufacture of the Goods. Phone Teq will use best endeavors to procure and assign to the Customer the benefit of the warranty of the manufacturer of the material.

(f) One off usage item/service like delivery charges, screen protectors will not apply or replace under warranty.

(g) No refund or replacement if you decide

 

1.3 Notwithstanding clause 1.1, particular Goods sold by Phone Teq may have a Warranty Period which differs from that set out in clause 1.1. If you purchase a Goods listed in any Appendix, that Goods will have a Warranty Period as stated for that Goods in the Appendix.

 

2. Claim

 

2.1     In order to claim under this Warranty you must:

(a)    Contact Phone Teq within the Warranty Period on the Contact Information provided below;

(b)    Provide to Phone Teq:

(i)     details of the Goods;

(ii)    a detailed description of the defect (video or Photo is must);

(iii)   your personal details;

(iv)  Proof of purchase of the Goods (including supplier, date and place of purchase and identity of Goods).

(v)  Keep repaired part in original condition

 

2.2     Any Goods the subject of a warranty claim may only be returned to Phone Teq by prior arrangement ONLY.

 

2.3     You must bear the expense for the return of the Goods and such other expenses incurred by you and associated with a warranty claim.

 

3. Contact information

 

Contact:  Mrudul Shah

Return Address: 3, Melrose Avenue, Clearview, SA- 5085

Contact Number: 0422541460

Email: phoneteq@yahoo.com

 

3.1     General warranty claims will be processed by in a timely manner and reports made available to you providing information pertaining to your warranty claim.

 

3.2     Phone Teq is not obliged to rectify any warranty claim outside normal business hours.

 

3.3     Phone Teq may at its discretion elect to repair or replace the Goods. Phone Teq may also at its discretion elect to substitute the Goods with a similar alternative Goods of Phone Teq choosing.

 

3.4    Phone Teq does not have to repair or replace the Goods under this Warranty if this Warranty does not apply, this Warranty is voided, the Goods have been modified, disassembled, misused, improperly or inappropriately installed, operated or repaired, abused, damaged or not maintained in accordance with the manufacturers or Phone Teq instructions.

 

3.5   Once warranty date and time is confirmed, it is customer’s responsibility to return repaired item in original condition. We will check devices on arrival and any damage during transit or before device submission for warranty will void the warranty. We reserve the right to refuse warranty on any items displaying any physical or internal damage at our discretion.

 

3.7   Any verbal and physical abuse, threats on premises or any modes of communication will be treated seriously and it will be reported. Also, the person will be blocked immediately and business will not able to do any sort of communication for warranty claim, ongoing and future jobs if any due to safety reasons. Phone Teq reserves the right of final decision on the refund or replacement of warranty items.

 

3.8   This Warranty is limited to repair, replacement or substitution of Goods only. To the extent permitted by the law, Phone Teq will not be liable for any loss or damage caused to property or persons arising from any cause whatsoever.

 

3.9   This warranty is only valid and enforceable in Australia.

OTHER STANDARD TERMS:

OVERVIEW

This website is operated by Phone Teq - iPhone , Samsung , Android Phone and Tablet repairs. Throughout the site, the terms "we", "us" and "our" refer to Phone Teq - iPhone , Samsung , Android Phone and Tablet repairs. Phone Teq - iPhone , Samsung , Android Phone and Tablet repairs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on My Ecom Shop. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Please read our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Phone Teq - iPhone , Samsung , Android Phone and Tablet repairs, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.