General Questions
Trusted and Leading repair business With over 5+ years of experience. We use quality parts at affordable price. All repairs have 90 days warranty. We are local Australian Owned business.
You can contact us via various ways:
Visit our stores
Chat with us online link
Call or text us 0422541460
Email us info@phoneteq.com.au
social media (Whatsapp , Facebook , Instagram etc)
Yes , Please book an appointment in advance. if you need urgent repairs while you do not have spare phone. please make a call from family or friends in advance so we can let you know cost and time frame.
Yes, we accept mail-in ,Uber and Didi parcel delivery for repair services. please call on 0422541460 to confirm before you send.
We only need the device itself for the repair. You can keep your accessories at home.
Repairs
We can test your device and communicate straight away what we found out and a possible solution if it needs repair or replacement. We take consent before commencing any work.
Yes, we offer a 90-day warranty on all our replacement parts only as per warranty terms.
We have experience in repairing water and severely damaged phones. However, the success of the repair depends on the extent of the damage. Bring your phone in as soon as possible. Also ,Water damaged repair will not have any warranty.
We take the utmost care to protect your data. However, it’s recommended to back up your device before bringing it in for repair.
Most of the iPhone and Samsung repairs are completed in 30 min – 2 hours duration However, sometimes depending on parts availability and the complexity of the issue the repair takes longer time. We have local and interstate parts supplier which take 1 to 2 days time for parts to arrive.
Yes, most of the repairs are completed on the same day. Complex repairs might take longer.
The repair time can vary based on the availability of parts, the type of repair needed, Parts availibily in stock or local or interstate supplier stock and the current workload.
The cost of the repair depends on the extent of the damage and the specific repair needed. We charge $50 which is minimum charge for any booking which go towards repairs.
We prioritize using high-quality aftermarket parts for repairs. We can also use and install original parts at request. Our parts ensure affordability with quality.
We only need the device itself for the repair. You can keep your accessories at home.
Payment
We accept various forms of payment, including cash, credit/debit cards , Payid bank transfer, Afterpay and Zippay.
Yes if parts are coming from interstate supplier or overseas, we request some advance payment.
Payment is required after completion. if not paid within 7 days , late payment fees 20% will be added. Pick up is must within 2 weeks or device will be our property .We reserve right to hold device as lien until payment made in full.
Shipping
Once your item/s are dispatched by courier/post, we’ll text or email you the tracking number. Reach out if you haven’t received an email or text.
Shipping costs vary depending on product dimensions, generally starting from $15.
Safety and care
We take the utmost care to protect your data. However, it’s recommended to back up your device before bringing it in for repair.
Older devices might slow down due to updated software demands or storage issues.
Using protective cases, screen protectors, and handling your phone with care can help prevent damage.
